FAQS
Frequently Asked Questions (FAQs)
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Welcome to our Frequently Asked Questions (FAQs) page! Here you'll find answers to the most common questions about our products, services, and policies. Whether you're looking for information on shipping, returns, product details, or account management, our comprehensive FAQs section has got you covered. Explore detailed explanation and valuable insights to enhance your experience with us.
Popular Topics:
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Shipping and Delivery
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Returns and Exchanges
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Product Information
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Order Tracking
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Payment Methods
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Promotions and Discounts
Our FAQs page is designed to provide quick and accurate answers to help you resolve any queries efficiently. If you need further assistance, our customer support team is always ready to help.​​​
Frequently Asked Questions by Buyers
What is Artisan Duka?
Welcome to Artisan Duka, a platform that is a home for African artisans showcasing their handmade creations made from locally sourced materials from different regions.
What kind of products does Artisan Duka sell?
Artisan Duka promotes African artisans and gives them a platform to showcase their amazing craftsmanship to the whole world.
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Do you offer international shipping?
Yes, we do offer international shipping to various destinations worldwide.
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Is the shipping cost separate from the product price?
Yes, shipping costs are calculated separately based on the destination and the weight of the package.
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What payment methods do you accept?
We accept various payment methods including Mpesa, credit/debit cards, PayPal, and bank transfers.
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What is your return policy?
We have a flexible return policy. If you're not satisfied with your purchase, you can return it within two weeks for a full refund or exchange, excluding shipping costs.
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Do you offer gift-wrapping services?
Yes, we offer gift-wrapping services for a small additional fee.
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Can I track my order?
Yes, you will receive a Waybill tracking number once your order has been shipped, allowing you to track its progress.
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Are your products handmade?
Yes, all of our products are handmade by skilled artisans, ensuring quality and uniqueness.
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Do you offer wholesale prices for bulk orders?
Yes, we offer wholesale prices for bulk orders. Please contact us on +254 724 975766 or email us at shopartduka@gmail.com for more information.
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How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method chosen. Generally, orders are processed within a week and delivered within two weeks.
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Do you offer customization options for your products?
Yes, we offer customization options for some of our products. Please reach out to us at +254 724 975766 or email us at shopartduka@gmail.com to discuss your specific requirements.
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Can I tip the artisan who made my product?
Yes, you can tip an artisan for their amazing craftsmanship.
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How long does an artisan take to create an item?
It varies depending on the product being created.For an artisan to complete a product
