RETURNS & EXCHANGES
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What is our return policy? 

Artisan Duka has a no-cash back policy

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Do you wish to initiate an exchange? 

Items can be exchanged by contacting us within 7 days of receiving your order, as long as the items are in like-new condition.

• Please email us at shopartisanduka@gmail.com to arrange your exchange.

• Shipping costs for exchanges: We do not pay for the cost of return shipping or for the cost of re-shipping the new items. 

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Are your goods damaged? 

If your package is damaged in transit, contact us within 7 days of receipt so that we can send you a replacement.

• Please email us at shopartisanduka@gmail.com to notify us of the damages and initiate the replacement.

• Please include a photo of the damage.

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